Maximillian Chen
Maximillian Chen is a Research Scientist at Google Research focusing on user modeling and multi-turn conversational AI. Max completed his PhD at Columbia University, where he was advised by Professor Zhou Yu. He has also been involved in the broader research community as an Area Chair for *ACL conferences and as one of the original co-organizers of the Workshop on Social Influence in Conversations. He has also been awarded an GFSD fellowship sponsored by the NSA, and was the recipient of an NSF Graduate Research Fellowship Honorable Mention. Prior to his PhD, he received his Bachelors degree from Cornell University.
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Large language models (LLMs), optimized through human feedback, have rapidly emerged as a leading paradigm for developing intelligent conversational assistants. However, despite their strong performance across many benchmarks, LLM-based agents might still lack conversational skills such as disambiguation -- when they are faced with ambiguity, they often overhedge or implicitly guess users' true intents rather than asking clarification questions. Under task-specific settings, high-quality conversation samples are often limited, constituting a bottleneck for LLMs' ability to learn optimal dialogue action policies. We propose Action-Based Contrastive Self-Training (ACT), a quasi-online preference optimization algorithm based on Direct Preference Optimization (DPO), that enables data-efficient dialogue policy learning in multi-turn conversation modeling. We demonstrate ACT's efficacy under data-efficient tuning scenarios, even when there is no action label available, using multiple real-world conversational tasks: tabular-grounded question-answering, machine reading comprehension, and AmbigSQL, a novel task for disambiguating information-seeking requests for complex SQL generation towards data analysis agents. Additionally, we propose evaluating LLMs' ability to function as conversational agents by examining whether they can implicitly recognize and reason about ambiguity in conversation. ACT demonstrates substantial conversation modeling improvements over standard tuning approaches like supervised fine-tuning and DPO.
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Data-Centric Improvements for Enhancing Multi-Modal Understanding in Conversational Speech Processing
Findings of the Association for Computational Linguistics: ACL 2025 (2025)
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Conversational assistants are increasingly popular across diverse real-world applications, highlighting the need for advanced multimodal speech modeling. Speech, as a natural mode of communication, encodes rich user-specific characteristics such as speaking rate and pitch, making it critical for effective interaction. Our work introduces a data-centric customization approach for efficiently enhancing multimodal understanding in conversational speech modeling. Central to our contributions is a novel multi-task learning paradigm that involves designing auxiliary tasks to utilize a small amount of speech data. Our approach achieves state-of-the-art performance on the Spoken-SQuAD benchmark, using only 10% of the training data with open-weight models, establishing a robust and efficient framework for audio-centric conversational modeling. We also introduce ASK-QA, the first dataset for multi-turn spoken dialogue with ambiguous user requests and dynamic evaluation inputs.
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